Disney+ is a widely popular streaming platform, but like any service, it comes with its own set of issues, especially when it comes to login errors. From authentication issues to geographic restrictions, these errors can prevent users from accessing their favorite content. Below, we’ll walk through some of the most common Disney+ login errors and how to resolve them.
Error 14: Authentication Problem (Incorrect Password)
Description: One of the most frequent issues encountered by Disney+ users is Error 14, which occurs when the system detects an incorrect password during the login attempt.
Solution:
- Reset your password: If you can’t recall your correct password, use the “Forgot Password” option on the Disney+ login page. You’ll receive an email to reset your password.
- Check for typos: Make sure you haven’t made a typo or used the wrong case (Disney+ passwords are case-sensitive).
- Password managers: If you use a password manager, ensure it is filling in the correct credentials.
Error 22: Geographic Restriction
Description: Error 22 appears when you try to access Disney+ content that’s not available in your region due to licensing restrictions.
Solution:
- Check availability: Make sure that Disney+ is available in your country. You can verify this by checking Disney+’s official list of supported regions.
- Disable VPN: If you’re using a VPN to access content from a different region, disable it, as Disney+ actively blocks VPN usage to enforce geographic restrictions.
Error 31: Location Services Issue
Description: Error 31 indicates that Disney+ cannot determine your location, which is necessary to ensure the availability of content in your area.
Solution:
- Enable location services: Go to your device’s settings and ensure that location services are turned on.
- Update permissions: If you’ve previously denied location permissions for the Disney+ app, update your settings to grant the app access.
Error 32: Account Connection Issues
Description: Error 32 occurs when Disney+ is unable to connect to your account, often due to network or server issues.
Solution:
- Check your internet connection: Ensure that you have a stable internet connection. Restart your router if necessary.
- Re-login: Try logging out of your Disney+ account and logging back in to refresh your connection.
Error 34: Maximum Profiles Reached
Description: Disney+ allows up to six user profiles per account. If you encounter Error 34, it means you’ve hit the maximum number of profiles.
Solution:
- Delete unused profiles: Go to your account settings and delete any unused profiles to free up space.
- Profile management: Ask other family members or friends sharing your account to manage their profiles responsibly.
Error 38: Time Settings Issue
Description: Error 38 occurs when there’s a mismatch between the time settings on your device and Disney+ servers.
Solution:
- Sync your device’s time: Ensure that the time and date settings on your device are set to automatic. This will help sync your device with Disney+ servers and resolve the issue.
Error 39: Content Rights Issue
Description: Error 39 usually occurs when trying to access Disney+ content on a platform like Xbox One, and it indicates a rights management issue.
Solution:
- Switch devices: If possible, try accessing the content from a different device.
- Ensure proper setup: Make sure that the HDMI cable and the TV are correctly configured, as this issue is often related to DRM (Digital Rights Management) requirements.
Error 42: Server or Internet Connection Issues
Description: Error 42 points to either a server-side problem on Disney+’s end or an issue with your internet connection.
Solution:
- Check Disney+ status: Visit the Disney+ Help Center or DownDetector to see if there are any server outages.
- Restart your modem: If no outage is reported, restart your modem or router to ensure you have a stable connection.
Error 43: Connection Issues or Expired Content
Description: Error 43 appears when there is a connection issue, or if the content you’re trying to access has expired or been removed.
Solution:
- Reconnect to Disney+: Ensure you’re connected to a stable network and try refreshing the page.
- Check content availability: Verify whether the content is still available in the Disney+ library.
Error 73: Geographic Location Error (VPN Issues)
Description: Error 73 indicates that Disney+ is detecting that you are using a VPN or proxy to access the service from an unsupported region.
Solution:
- Disable VPN: Turn off any VPN or proxy service and try accessing Disney+ again.
- Ensure location accuracy: Make sure your device’s location services are turned on, as Disney+ may need to verify your location for content access.
Error 75: Too Many Simultaneous Streams
Description: Disney+ allows up to four devices to stream content simultaneously. Error 75 appears when more than four devices are streaming at once.
Solution:
- Manage active streams: Log out of Disney+ on other devices to free up space.
- Account sharing: If you share your account with others, communicate with them to ensure only four devices are connected at a time.
Error 83: Device Compatibility Issue
Description: Error 83 occurs when Disney+ detects that the device you’re using is not fully compatible with its service.
Solution:
- Update your device: Ensure that your device’s software and the Disney+ app are up-to-date.
- Use a different device: If the issue persists, try accessing Disney+ on a different device that is known to be compatible.
Error 86: Account Blocked
Description: Error 86 appears when your Disney+ account has been blocked, usually due to a violation of terms of service or age restrictions.
Solution:
- Contact Disney+ support: Reach out to Disney+ customer service to understand why your account has been blocked and if there is any way to recover it.
- Review terms of service: Make sure that your account complies with Disney+ terms and policies, especially regarding age-appropriate content.
Error 87: Profile Issues
Description: Error 87 indicates a problem with your user profile, such as the profile being deleted or corrupted.
Solution:
- Switch profiles: Try logging in with a different profile on the same account.
- Recreate the profile: If the profile is missing, you may need to recreate it by going to your account settings and adding a new profile.
Disney+ offers a vast library of content, but technical issues such as login errors can be frustrating. By understanding these common errors and applying the recommended fixes, you’ll be back to streaming in no time. If the issues persist, don’t hesitate to contact Disney+ support for more in-depth assistance.
For consistent performance, always keep your device and apps up-to-date and ensure a stable internet connection.
